Shipping policy

Shipping Policy

Orders take 3-5 BUSINESS days to process. However, this time frame can be extended due to holidays, new product drops, preorders, backorders, and other unforeseen delays. Orders that contain a preorder item will ship together. Once orders are fully processed they are dropped off to USPS, UPS or DHL that same day. Typically packages take 2-5 days after being dropped off to arrive. Any expedited shipping chosen does not include processing time. While your order will ship with an expedited service, selecting this option does not change the time it takes to prepare your order for shipment as we are a small business. Please note, all large shop equipment including but not limited to, barber chairs, chair mats, large station equipment, etc. will be shipped through a freight company due to its size. You will receive a separate email with your freight tracking information. For any additional questions, feel free to reach out to thecrewbarbersupplyhq@gmail.com Effective 07/22/24 ALL SALES ARE FINAL. Due to the high volume of orders we receive we are unable to accept returns, or exchanges of any products purchased from our site at this time. All unofficial returns are subject to a restock fee. Once an order reaches fulfillment, it can not be canceled. All order cancelations are subject to a 45% cancellation fee. No exceptions. Preorders fall into this same policy. However, we may offer store credit on preorders with a long wait time.

 

International Orders (Outside the USA)  

We are unable to ship internationally at this time.